Your privacy matters to us. This Privacy Policy explains what personal data Manabi collects, how we use it, and what rights you have. We are committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Introduction
Manabi ("we", "our", "us"), operated by JOMos Sdn. Bhd., is committed to protecting your personal data. This Privacy Policy applies to all users of the Manabi platform at manabi.jomos.com.my and any related websites, mobile applications, or services.
By using Manabi, you consent to the collection and use of your personal data as described in this policy.
2. Data We Collect
We collect the following categories of personal data:
- Account data: Name, email address, password (hashed), and profile details you provide on registration
- Usage data: Questions attempted, scores, time spent, practice session history, and learning progress
- Device data: IP address, browser type, operating system, device identifier, and referring URLs
- Payment data: Billing name, payment method details (processed securely by our payment provider — we do not store full card numbers)
- Communications: Messages you send to us via the contact form, email, or live chat
- Cookies: Session identifiers and preference data — see Section 5
3. How We Use Your Data
We use your personal data to:
- Create and manage your account and authenticate your identity
- Provide access to practice questions, track your progress, and personalise your learning experience
- Process payments and manage your subscription
- Send transactional emails (account confirmation, password reset, receipts)
- Send product updates and educational tips — you may opt out at any time
- Analyse usage patterns to improve the platform
- Detect and prevent fraud, abuse, or security incidents
- Comply with our legal obligations under Malaysian law
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal, tax, or audit purposes.
Anonymised and aggregated data (which cannot identify you) may be retained indefinitely for analytical purposes.
7. Your Rights
Under the Personal Data Protection Act 2010 (PDPA) and applicable law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete personal data
- Request deletion of your personal data (subject to legal requirements)
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the relevant Malaysian authority if you believe your rights have been violated
To exercise any of these rights, contact us at enquiries@manabi.com.my. We will respond within 14 business days.
8. Children's Privacy
Manabi is designed for students, including those under 18. We encourage parents and guardians to supervise their children's use of the platform. If a child is under 13, we require verifiable parental consent before collecting personal data.
If you believe we have inadvertently collected personal data from a child without appropriate consent, please contact us immediately and we will delete the data promptly.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
- HTTPS encryption for all data in transit
- Hashed and salted password storage
- Regular security reviews and access controls
- Restricted access to personal data on a need-to-know basis
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision.
Your continued use of Manabi after changes take effect constitutes your acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests, please contact us: